R.A. Jones & Co. Inc.

Our top priority at Jones is keeping your packaging lines running efficiently. Jones customers have access to more than 60 highly qualified Service Technicians dispatched from our Covington, Kentucky plant or our various global locations. Our technicians are available to service ALL customer needs including preventative maintenance, auditing, and overhauling equipment, installing new equipment, conversions, updates and changeover assistance; as well as troubleshooting and training personnel to operate and maintain Jones equipment.

Over 99+% of the time, our technicians arrive on the day requested, even when customers ask for next day service. The Jones guarantee is to have a Technician at your plant within 24 hours in the USA and within 48 hours anywhere in the world.

In urgent situations, a Technician will be at your plant within hours. To access these services, simply call 1-877-RAJONES (725-6637) and choose option #3 to schedule service or option #5 for training.

Quick Changeover & Line Rejuvenation

A productivity specialist can come to your facility and observe your Jones machine(s) during several changeovers to offer suggestions and tips on how to save time, as well as what equipment updates are available to reduce changeover time and improve efficiencies.